Delivery and payment
Delivery by Speedy courier · Payment by card, bank transfer or cash on delivery
Here you will find information about how we process online orders, when we ship them, what delivery and payment methods we offer, and where returned goods are accepted.
1. Who delivers the orders?
We ship online orders only through the courier company „Speedy“. Possible addresses, offices and pickup locations depend on the available courier services and the options displayed during the order.
2. When do we ship the order?
The usual processing and shipping time is 1 to 3 business days after order confirmation. It depends on the type of products, the requested quantities, availability and the need for clarifications. In the case of bank transfer, preparation can begin after receipt of payment, when this is indicated in the order.
The specified deadline is for Speedy shipment delivery, and not for its arrival at the recipient. After delivery, the transport time depends on the selected courier service and the destination. In case of a delay in performance, we contact the customer in a timely manner. Legal rights in case of delayed delivery are preserved.
3. Confirmation and clarification of orders
If necessary, we may contact you via the contact details provided to confirm the delivery address, recipient, quantities or important characteristics of the ordered products. The aim is to avoid errors and to send the correct product. If there is a need to change an already confirmed order, we first coordinate it with the customer.
4. Shipping cost
The cost of delivery, as well as any additional costs, where applicable, are clearly displayed. before final order confirmation. It may depend on the selected delivery method, address, size and weight of the shipment and applicable Speedy rates. We do not charge any mandatory fees not previously described.
5. Payment methods
The online store offers the following methods when active for the specific order: bank card, bank transfer and cash on delivery. The available options and the final amount are displayed before payment.
Bank card: Payment is made through the specified payment operator. Do not send your card details via e-mail or through the contact form.
Bank transfer: Payment details and the reason for the transfer are provided during the order process or in a subsequent confirmation. Where specified, processing begins after receipt of the amount.
Cash on delivery: You pay the amount due upon receipt according to Speedy's active capabilities. Any applicable fees are displayed in advance.
6. Tracking and receiving
After shipment, when available, you will receive information about the waybill and you can track the shipment through the Speedy system. Upon receipt, check whether the shipment is intended for you and whether the packaging is visibly damaged. If there is a problem, let us know as soon as possible at go@smartwash.me. This does not limit statutory rights in the event of non-conformity.
7. Return of goods
For returns of goods purchased online, the receipt address is: „SMART WASH“ Ltd., Speedy office No. 2 „SOFIA - SOMAT“, Sofia, 22 Abagar Street. This is a serviced office, not the machine with a similar name at the same address.
The user may exercise his right of withdrawal by an unequivocal statement by e-mail or via the withdrawal function provided in the online store, where applicable. No prior authorization for withdrawal is required. Details of deadlines, exceptions, costs and refunds are in „Cancellation and return“ и „General Terms and Conditions“. If you cancel an online purchase without reason, the costs of returning the goods are at the expense of the customer. In the event of our error, defect or non-compliance with the order, we will cover the necessary costs for return transport.
8. Contact us
For questions about ordering, delivery or returns, write to go@smartwash.me or use our contact form. When inquiring, please provide an order number if you have one.