Return conditions
SmartWash.me · User information
Last edited: November 8, 2026.
Rules for canceling online purchases, returning goods and refunding money. They do not limit your rights under the law.
1. Who the rules apply to
This page governs the withdrawal from a distance contract and the return of goods from the online store of SmartWash.me, managed by „SMART WASH“ EOOD, UIC 208942807, Sofia, 47 Krum Popov Street. For contact information: go@smartwash.me.
The right of withdrawal without reason is granted to consumers who purchase as individuals outside their commercial or professional activity. For B2B orders, such a right does not automatically arise unless agreed. The statutory rights in case of non-conformity of the goods remain in force.
2. Deadline for canceling an online purchase
When purchasing goods online, as a consumer, you generally have the right to cancel. without giving a reason within 14 days, counted from the receipt of the goods by you or a person designated by you, other than the carrier.
If the order is delivered in separate parts, the period generally starts from the receipt of the last good or part. For subscription or other specific contracts, the relevant legal rules apply. In the case of a service contract concluded at a distance, the period generally starts from the conclusion of the contract.
3. How to opt out
Let us know with a clear statement of go@smartwash.me, that you are cancelling the specific order. You can use the standard form at the end of this page, but this is not mandatory. You do not need to explain the reason and no prior authorization required to exercise legal rights.
The deadline is met when the statement is sent before its expiration. Keep proof of sending. You can also use the easily accessible online function „Cancellation of contract“. After submission, you will receive confirmation on a durable medium with the content, date and time of the statement.
4. Return of goods and address
After notifying us, send or hand over the goods without undue delay and no later than 14 days from the day you declared your withdrawal. The deadline is met if you send the goods before its expiration.
Return address: „SMART WASH“ EOOD, Speedy, office No. 2 „SOFIA - SOMAT“, Sofia, ul. „Abagar“ No. 22. Use the serviced office, not the Abagar machine at the same address.
Send the parcel without cash on delivery for the recipient. If, due to the size or characteristics of the product, it cannot be sent to a Speedy office, write to us for a suitable return method. This does not cancel or limit the right of withdrawal.
If you cancel an online purchase without giving a reason, the return shipping costs are at the customer's expense. If we have sent the wrong product or the product is defective or does not match the order, we will cover the necessary costs for its return.
5. Condition of the returned goods
You may examine and test the product to the extent necessary to determine its characteristics and functioning. We do not impose a general requirement that it be unopened, unused, or necessarily in its original packaging.
The user may be liable for diminished value if the use exceeds what is necessary for normal inspection and the legal requirements are met. Place the product in suitable protective packaging and, where possible, include its accessories.
6. Refund
We refund the amounts due without undue delay and no later than 14 days after notification of the refusal. When returning goods, we may withhold the refund until we receive them or until we have proof of sending them back, whichever occurs first, if permitted by law.
Where permitted by law, we will also refund the cost of the cheapest standard initial delivery option we offered. The difference for an additional more expensive delivery option is not refunded, if permitted by law. In the event of a partial refund, the rules for the specific case apply.
As a rule, we use the same payment method as for the purchase, unless you explicitly agree to something else, which does not result in additional costs for you. In the case of cash on delivery, we specify an appropriate free refund method.
7. When does the law provide for exceptions?
The right of withdrawal does not apply in certain legal cases, including for goods made to individual order; goods that quickly deteriorate; sealed goods that, after unsealing, are unsuitable for return for health or hygiene reasons; as well as goods inseparably mixed with others after delivery.
Not every printed car accessory, cosmetic or cleaning product automatically falls under the exceptions. The assessment is made for the specific product according to the law, and applicable restrictions are communicated before the order.
For services commenced or fully performed during the withdrawal period, the special rules for prior express request or consent and possible proportional payment apply when the legal prerequisites are met.
8. A complaint about a defect is not a refusal without reason
If the goods are defective, different from the one ordered, or have any other discrepancy, you can file a complaint even after the 14-day withdrawal period has expired, in accordance with your legal rights.
Write to go@smartwash.me with information about the order and the problem. In the event of a justified complaint, the necessary costs will be borne in accordance with the legal rules. The page „Complaints and guarantees“ describes this procedure in detail.
9. Vending machines and on-site services
A purchase from a physical vending machine on site does not automatically constitute a distance contract and does not in itself give rise to a 14-day right of withdrawal without reason. Consumer rights in the event of defective goods and problems with payment or delivery remain in force.
For car wash services and other on-site facilities, the announced rules for the respective service apply. The law distinguishes between withdrawal from a remotely concluded contract and a complaint for a service already performed.
10. Orders from legal entities
For purchases by legal entities and professional customers (B2B), the 14-day consumer right of withdrawal does not apply automatically. The possibility of voluntary return is determined by the individual offer, the contract or the expressly accepted terms and conditions of sale. This does not affect the rights under applicable law or the contract.
11. Standard form for withdrawal from a contract
To: „SMART WASH“ EOOD, EIK 208942807, Sofia, 47 Krum Popov St., e-mail: go@smartwash.me.
I/we hereby notify that I/we withdraw from the contract concluded by me/us for the purchase of the following goods/for the provision of the following service:
Goods / service: …………………………………………………………………
Ordered on / received on: …………………………………………………………………
User name(s): …………………………………………………………………
User's address: …………………………………………………………………
Date: ………………………. Signature: ………………………. (only when sending paper)
The form is for your convenience. You may submit another unambiguous opt-out statement instead.